2022 Pricing

Technical Support

Professional support

$65/hr
  • Experienced Help Desk Service
  • Ticketing system to track issues & resolutions
  • Peace of mind knowing your customers will receive the help they need quickly
  • Works closely with the development team to surface recurring support issues
  • Phone / Email / Chat

Training

Video | Written | In-Person

$85/hr
  • Technical Writing
  • Targeted videos and FAQ's
  • Curriculum design and On-Site training
  • Custom branding and representation

Custom Software

Software development

$135/hr
  • Web, Mobile, Server and Desktop application experts
  • Serving the Energy, Logistics, and Healthcare Industries for over 15 years
  • We follow industry best practices and deployment procedures
  • We don't invoice until the code is deployed

Hosting

Cloud Native or lift and shift

$/month
  • Monthly rate based on application needs & usage
  • We evaluate and pick the best hosting solution for your application (azure, aws, gcp, etc.)
  • See hosting terms below

Terms & Conditions

Service Level

Backup & disaster Recovery

Data is encrypted & backed-up daily. Multi-region support is available upon request.

Data retention and deletion standards

Backup retention is for the last five days (extended retention is available upon request). The application soft deletes most records (for billing purposes).

Availability

We guarantee 99.95% uptime. If the main processing application is down (due to maintenance for example) incoming messages are queued and sent as soon as maintenance is complete.

Response & resolution time

We respond to mission critical issues immediately. Otherwise we guarantee a response of 24 hours or sooner. Our top priority is keeping the system up and running at all times.

Support (applicable to hosting)

Basic support is included with every active account. Additional support or services fall under the custom development plan.

Custom Development

Custom software development or services are available upon request. Pricing is based on the initial quote provided.

HIPAA

Integration credentials are encrypted at all times. Minimal data is stored on our servers at all times. Secure notes and pages are protected by a password or PIN. Generated links are unique to a given person & PIN. Staff members undergo annual HIPAA training.

Security

Industry standard best practices such as HTTPS, encryption, and automated security patching.

Availability measurements

Internal tools monitor the health of our database and application frequently. Any outages (no response) or increase in error metrics are investigated immediately.

Remedy for downtime

Monthly invoice will be reduced to compensate for any downtime.

Exclusions

Unforeseen issues such as ISP outages, third party outages such as azure active directory for authentication, or third party data integrations with EMR/EHR providers will be excluded from this SLA.